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We handle returns and exchanges on a case-by-case scenario with the objective of making our customers satisfied with their purchase from us. Please be patient as we kindly request customers to fully test out the product and offer troubleshooting tips for quick solutions.
We gladly accepts returns of new, unopened items purchased on our website for a refund or store credit within 14 days of delivery. Returns that do not meet our policy will not be accepted and will be sent back to the original address of the order.
For sanitary and safety purposes, the following items are NON RETURNABLE if opened or used:
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![Kilo Sour Series - Blue Raspberry Sours Ice [100 mL]](http://cdn.shopify.com/s/files/1/0930/8702/products/650b2b6efa8273b58b4974c37541bae9_120x@2x.progressive.jpg?v=1592004285)
