Customer Service
Should you require information or help, please contact us by email or by phone and we will be happy to assist you.
SHIPPING TIMES AND COSTS
- Ground shipping within 1 to 7 business days
- In-store collection available same day on instock items
- Next-day and Express delivery options also available
- See the delivery FAQs for details on shipping methods, costs and delivery times
PAYMENT METHODS
Shella accepts the following payment methods:
- Credit Card: Visa, MasterCard, Discover, American Express, BTC.
EXCHANGES, RETURNS AND REFUNDS
We handle returns and exchanges on a case-by-case scenario with the objective of making our customers satisfied with their purchase from us. Please be patient as we kindly request customers to fully test out the product and offer troubleshooting tips for quick solutions.
We gladly accepts returns of new, unopened items purchased on our website for a refund or store credit within 14 days of delivery. Returns that do not meet our policy will not be accepted and will be sent back to the original address of the order.
For sanitary and safety purposes, the following items are NON RETURNABLE if opened or used:
- E-Liquids
- Atomizers - such as RDA & Tanks
- Disposable Vape
- Replacement Pods & Coils - if temper foil is broken
- Replacement Coils - if temper seal is broken
- Spare Parts - Drip Tips, Glasses, O-Rings
- Rechargeable Batteries
For full details: Click Here
